As part of the EEFO programme’s commitment to continuous service improvement, the active involvement of young people and in line with targets set out in the Cornwall and Isles of Scilly Sexual Health Local Area Agreement and the Reducing Teenage Pregnancy Strategy, EEFO trained a group of young people to become mystery shopper evaluators as part of a pilot project.
In order for sexual health services to meet the needs of young people it is necessary to seek the views of young people to understand exactly what it is that they want. That is why this project has been a fantastic opportunity to determine exactly what young people like and don’t like when accessing services so that we can all learn from their experiences.
The final report provides an overview of the findings from the evaluation that will be relevant to all services in Cornwall that provide Contraceptive and Sexual Health Advice. There is also a summary paper available which highlights the key issues and messages identified during the course of the mystery shopper evaluation project and the Key Action points for all Sexual Health Services across the County.
If you would like to download a copy of the report or the summary paper, please go to the downloads section.
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